Skip to content

Above MSQH

MSQH

Overview

The Malaysian Society for Quality in Health was established in 1997 with the vision of advocating, promoting, and supporting continuous quality improvements and safety in Malaysian healthcare arena.

Who We Are

MSQH is recognized nationally and internationally as the leading Malaysian organization which promotes and improves safety and quality in the provision of healthcare services in Malaysia. Through active and smart partnerships with healthcare professionals, relevant facilities and agencies, and educational institutions involved in healthcare, MSQH has become the national voice in continuous quality improvement in healthcare facilities and services.

What We Do

In order to realize this vision, MSQH develops standards, plans and implements accreditation programmes, promotes safety and quality improvement in healthcare facilities, and organises opportunities for communication of ideas and exchange of experiences on current and best practices in health care. MSQH has also initiated the Patient for Patients Safety Movement to strengthen patients and family engagement in the delivery of healthcare services since 2014.

Our Vision

The international accredited organisation that is recognised by the healthcare industry, consumers and the general public for the promotion and improvement of quality and safety in healthcare.

Our Mission

Assure quality and safety in healthcare to the consumers and general public through continuous quality improvement and patient safety, advocacy, promotion and education as well as training and accreditation of all healthcare facilities and services. Produce a highly competent people who are qualified by education, training and experience through human resource and human capital development.

Our

Goal

Advocates and Facilitate Continuous Improvement
Continuous Improvement of Quality and Safety in the Provision of Health Services, including standards development, education, performance assessment and accreditation
Stakeholder Collaboration & Partnership
Foster and strengthen partnership collaboration and engagement with public and private stakeholders
Knowledge Advancement & Education
Generation, Advancement of Knowledge, education and sharing of information on Quality and Safety in healthcare
Innovation & Sustainable Practices
Efficacy and safe work practices and sustainability through innovation and continuous quality improvement

Our

Values

Safety Culture

We shall be the beacon and champion for a culture of safety across the nation's healthcare industry safeguarding patients, family and healthcare providers alike.

Integrity

We pursue our vision and mission, united, with consistency, honesty, transparency, and uncompromising adherence to the highest standards of ethical practices.

Professionalism
We shall carry out our duties with respect for every unique individual, their ideas, and their collective achievements by encouraging good practices and mindful not to discriminate the less ideal.
Patient & People Centered
Customer commitment: We strive to meet and exceed the exceed the expectations and advocacy of our customers whilst we champion the rights of the public to access to better quality healthcare services.
Teamwork
We shall advocate excellence through teamwork by employing effective communication for a coordinated and collective action.
Quality
We ensure that we deliver timely, efficient, effective and equitable services as we relentlessly champion quality improvement in all aspects of healthcare provision.
Safety Culture

We shall be the beacon and champion for a culture of safety across the nation's healthcare industry safeguarding patients, family and healthcare providers alike.

Integrity

We pursue our vision and mission, united, with consistency, honesty, transparency, and uncompromising adherence to the highest standards of ethical practices.

Professionalism

We shall carry out our duties with respect for every unique individual, their ideas, and their collective achievements by encouraging good practices and mindful not to discriminate the less ideal.

Patient & People Centered

Customer commitment: We strive to meet and exceed the exceed the expectations and advocacy of our customers whilst we champion the rights of the public to access to better quality healthcare services.

Teamwork

We shall advocate excellence through teamwork by employing effective communication for a coordinated and collective action.

Quality

We ensure that we deliver timely, efficient, effective and equitable services as we relentlessly champion quality improvement in all aspects of healthcare provision.

Recognition by the

Ministry of Health

MSQH obtained further reaffirmation of recognition by the Director General of Health, Tan Sri Dato’ Seri Dr. Hj. Mohd. Ismail Merican, as the National Accrediting Body for Health Care Facilities and Services in his letter KKM.KPK.5305.20/11 Jld.13(43) Dated 27 November 2006.
View Recognition

Membership in

Committees

MSQH have been actively involved in the following national committees :
  • Patient Safety Council of Malaysia since 2003
  • Malaysian Productivity Corporation since 2002
  • Malaysia Healthcare Travel Council since 2007
  • MPC Consultative Panel for Healthcare
  • Ministry of Health 10th Malaysia Plan Technical Working Group

Partnership With

Standards Malaysia

MSQH signed a Memorandum of Understanding (MoU) with STANDARDS MALAYSIA on 19 November 2009. The MoU was signed between Tan Sri Siti Sa’adiah Sheikh Bakir, President of MSQH and Datuk Fadilah Baharin, Director General of STANDARDS MALAYSIA, witnessed by Y.B. Datuk Seri Dr. Maximus Johnity Ongkili, Minister of Science, Technology and Innovation and Y.Bhg. Tan Sri Datuk Dr. Ahmad Tajuddin Ali, Chairman of the Malaysian Council on Standards and Accreditation (MSDAM). The MoU further recognised and strengthened the existing partnership between MSQH and STANDARDS MALAYSIA. Among the areas of collaboration suggested in the MoU are capacity building and technical collaboration in health care related activities.

STANDARDS MALAYSIA is also represented in the MSQH Committee. This collaboration signifies the recognition of MSQH as the premier accrediting body for health care facilities and services in Malaysia.

Our

Legacy & Endorsements

Non-governmental and not-for-profit organisation established and registered with Registrar of Societies in 1997.
Recognised by the Ministry of Health Malaysia as the national accreditation body for health care facilities and services.
Internationally accredited with International Society for Quality in Health Care (ISQua).
Brainchild of the Ministry of Health (MOH) in partnership with the Association of Private Hospitals of Malaysia (APHM) and the Malaysian Medical Association (MMA).
Recognised by STANDARDS MALAYSIA as the Accreditation Body and Standards writing organisation for health care facilities and services in Malaysia.
MSQH is pleased to welcome the Malaysian Nurses Association as a Committee Member beginning in 2021 and the Academy of Medicine of Malaysia will join the Committee in 2023.

International

Recognition

MSQH continues to strive towards becoming a highly recognised organisation not only nationally but also internationally in accreditation of healthcare facilities and services by re-certification of accreditation our organisation and Surveyor Training programme with the International Society for Quality in Health Care (ISQua) for the 5th cycle.

MSQH has been awarded the ISQua accreditation certification for Organisation and Surveyor Training Programme from 2024 until 2028.

MSQH has been awarded the ISQua accreditation certification for standard from 2022 until 2026

Members of ISQua Accreditation Council

The following ISQua member organizations are represented on the Accreditation Council which oversees the processes of ISQua’s International Accreditation Program (IIAP) which MSQH is one of the council members. To ensure international and independent overview, ex-officio members of the Council include representatives from the International hospital Federation, the World Health Organization (WHO), World Bank and WONCA, the world organization for family practice. This Council reports to ISQua’s Executive Board. MSQH have been actively involved in the following international committees:
  • ISQua Accreditation Council since 2001
  • ASQua since 2007
  • ISQua surveyor onsite team
  • ISQua voting panel for posters and paper presentation (since 2007)
  • ISQua International Standards review Committee
  • WHO Healthcare Expert Panel (since 2008)